Services
FGR Online supplies equipment and arranges delivery and support. Some services are provided by the manufacturer or its approved partners. Each service below is labelled so you know who delivers it, and every quotation confirms the exact scope.
We invite OEMs and manufacturers to discuss appointing FGR Online as an official distributor across Africa or in other agreed territories.
Freight and delivery arranged and quoted per shipment, with the route, Incoterm and estimated transit time stated before you commit.
Questions before and after you buy, answered by phone and WhatsApp during business hours, with one point of contact for each order.
Warranty cover is set by the manufacturer and stated in writing in each quotation. FGR Online is your point of contact if you need to make a claim.
Installation, commissioning and start-up are carried out by the manufacturer or its approved partner where they offer it for the equipment you buy.
Training on operation and routine maintenance, provided by the manufacturer or its partner where offered for that equipment.
Planned maintenance and repairs through the manufacturer or its service partners where available. FGR Online supplies spare and wear parts directly.
Equipment built or adapted to your specification is designed and manufactured by the OEM. We put your requirement to manufacturers and quote what they can build.
Datasheets, drawings, nameplate photos or a list of part numbers are all useful. Attach them to a quote request, or send them to us on WhatsApp.
